1️⃣ Information We Collect

When using the Ridely app or website, we may collect the following information:

• • Personal data: Name, phone number, email, residential or work address.
• • Account information: Login credentials and trip/shipment history.
• • Financial information: Electronic payment details (cards, e-wallets) to facilitate secure transactions.
• • Geolocation Data: To provide accurate and efficient transportation and delivery services.
• • Communications Data: Messages with support or captains, along with feedback and ratings.

• We use this data solely to provide and enhance our services and never share it with third parties except as required by law or with your explicit consent.

2️⃣ How We Use Your Information

We use collected data for the following purposes:

• • To operate and manage trips and shipments accurately and securely.
• • To enable real-time tracking of rides and deliveries.
• • To process payments and issue invoices or necessary documentation.
• • To communicate with customers and captains regarding trips, promotions, or technical support.
• • To develop and enhance our technologies and services based on user experience.
• • To provide personalized services and recommendations that match your needs.

3️⃣ Data Protection

We follow strict data security standards to ensure your information remains safe:

• • Encryption sensitive data during transfer and storage.
• • Continuous System monitoring to prevent unauthorized access.
• • Regular security audits and infrastructure reviews.
• • Restricted employee access based strictly on operational necessity.

Our goal is to ensure every customer and captain feels their data is secure and respected at all times.

4️⃣ Information Sharing

• • We do not share your personal information with third parties for commercial purposes outside of Ridely’s ecosystem.
• • Data may be shared with our technology partners or legal authorities only when necessary and in full compliance with applicable laws.
• • All partners are required to follow the same strict privacy standards that Ridely upholds.

5️⃣ User Rights

Every user has the right to:

• • Access and correct their personal data.
• • Request deletion of their account and data in accordance with legal requirements.
• • Manage communication preferences and notification settings.

• We strive for full transparency in data management and commit to responding to all privacy inquiries within a reasonable timeframe.

6️⃣ Cookies

The Ridely website and app use cookies to enhance user experience, analyze performance, and deliver personalized content.

You can adjust your browser settings to accept or reject cookies, though doing so may affect some app features.

7️⃣ Updates to this Policy

We may periodically update this Privacy Policy to reflect new services or regulatory changes.

All updates will be announced on this page, and continued use of the app or website implies acceptance of the revised terms.

8️⃣ Contact Us

For any privacy-related inquiries or complaints:
Email: [email protected]