الأسئلة الشائعة

Ridely is a platform that facilitates goods transportation and trip management in Saudi Arabia, connecting customers with couriers and drivers.

Use the Ridely app to enter pickup and drop-off locations, package details, and delivery preferences to create a request.

Customers can track their delivery in real-time through the Ridely app using GPS tracking.

Download the Ridely app, provide your personal details, vehicle information, and required documents, and wait for approval to start accepting deliveries.

Couriers can use motorcycles, cars, or trucks depending on the size of goods they wish to transport.

Yes, captains can accept or reject ride requests based on their availability and route preferences.

Simply sign up, enter your pickup and drop-off locations, and choose from available captains. Once a captain accepts your request, you’ll receive real-time updates.

Ridely accepts credit/debit cards and digital wallets. Cash payment may also be available depending on the city.

You can sign up through the Ridely Courier app by providing your vehicle details and necessary documents. Once verified, you can start accepting requests.

Couriers receive earnings directly through the Ridely app. Payments are processed on a regular schedule, and you can track your earnings in the app.

Yes, if your vehicle capacity allows, you can accept multiple deliveries to optimize your route and maximize earnings.

If a cancellation occurs after you have accepted a request, cancellation policies will apply, and you may receive partial compensation.

Ridely provides 24/7 support for couriers through the app. You can contact support for assistance with deliveries, payments, or any other issues.

The Ridely Captain App is designed for individuals who want to work as captains (drivers) and earn extra income by offering transportation services to passengers along their planned routes.

As a captain, you can announce your trip—whether you’re heading to the airport, shopping mall, or any other destination. Nearby passengers looking for a ride can connect with you, making it easy to earn fares with minimal detour.

You can sign up through the Ridely Captain App by providing your personal details, vehicle information, and necessary documents for verification. Once approved, you can start accepting ride requests.

Yes, captains have full control over accepting or declining passenger requests based on their preferences and convenience.

No, Ridely allows you to work flexibly. You can use the app whenever you want, whether for full-time income or occasional trips.

Earn extra income effortlessly.

Utilize your existing trips to pick up passengers along the way.

Flexible working hours—drive when it suits you.

Ridely supports multiple payment methods, including credit/debit cards, online wallets, and cash (if applicable).

Yes! Ridely allows you to schedule a ride for a later time, ensuring you have a driver ready when you need it.

Yes, all Ridely captains go through a background check and vehicle inspection to ensure safety and service quality.

The app automatically matches you with the best available captain based on your location and preferences, but you can rate and review captains after each ride.

You can cancel a ride before it starts. If the captain has already arrived, a cancellation fee may apply.

You can reach Ridely’s customer support through the app’s help section or contact the helpline for immediate assistance.